Membership & Billing
Using Trip Guide or Trip Guide+ for one trip
Prefer to pay once instead of starting a membership? Trip Guide and Trip Guide+ let you unlock one specific trip with a one-time payment. There is no automatic renewal.
What's the difference between Trip Guide and Trip Guide+?
Trip Guide includes the core paid trip tools, 10 private documents, collaboration, Live Share, full Trip Packet, and supported offline access. Trip Guide+ adds 50 private documents, Premium email import, 25 lifetime AI Document Imports, one AI Trip Build, and Smart Timeline checks. AI usage limits apply.
Does it renew?
No. Both are one-time purchases for one selected trip, with no automatic renewal.
Can I change my trip dates or details?
Yes. You can update the dates, destinations, travelers, and other details on the same trip without losing access.
Can I move my purchase to another trip?
No. The purchase stays with the trip you selected at checkout and cannot be transferred to another trip.
Can I upgrade later?
Yes. An active Trip Guide can be upgraded to Trip Guide+ for $20 on the same trip.
What happens if I later become a member?
A Standard or Premium membership may provide broader access across your trips. Your one-time purchase still stays attached to the original trip if your membership later ends.
Can people I share the trip with use the paid features?
People you invite can use the collaboration features their role already allows on that trip. Only the trip owner can buy or upgrade Trip Guide, use the included AI allowances, or manage Premium email import.
What happens if I delete or duplicate the trip?
A duplicate is a new trip and does not inherit the purchase. Deleting the original trip is permanent and does not create a reusable Trip Guide credit.
Are one-trip purchases refundable?
Trip Guide, Trip Guide+, and Trip Guide+ upgrades are final and non-refundable except where required by law.
Does one-trip access work in the mobile apps?
One-trip access is currently available on the website and mobile web. Native-app one-trip access is not currently included.
Need help?
Contact Support if you believe you were charged more than once, the amount was incorrect, or you need help using your one-trip purchase.