Help Center

Answers for planning, billing, documents, sharing, and travel-day use.

Browse practical Trip Guide Creator help articles before signup or while using the app. These answers come from curated help content.

90 public help articles across setup, membership, Premium email import, AI Trip Build, documents, collaboration, sharing, mobile use, and troubleshooting.

Contact support

Most useful starting points

Start with the questions travelers ask first.

Getting Started

What is Trip Guide Creator?

Trip Guide Creator is a travel command center for organizing itineraries, documents, bookings, budgets, food ideas, tours, and shared trip details.

Trip Creation

How do I create a trip?

Open Trips and choose Create trip, then add your destination, travel dates, and basic trip details.

AI Trip Build

What is the difference between creating a trip yourself and using AI Trip Build?

Creating a trip yourself starts with your own dates and blank day pages. AI Trip Build uses your intake answers to generate an editable day-by-day first draft.

Account & Sign Up

I forgot my password. What should I do?

Use Forgot password? on the sign-in page to request a secure reset link.

Membership & Billing

What is included in Starter?

Starter is the free one-trip option. It lets you build one limited trip, then requires an upgrade for another trip or paid features.

Premium Features

What is the difference between Standard and Premium?

Standard covers the core workspace. Premium is $9.99 per month or $99 per year after the free trial. Premium is best when confirmations, PDFs, tickets, reservation emails, and trip details are already piling up.

Documents & Uploads

How does Premium Email Import work?

Premium members can forward travel confirmation emails to a private trip address and review suggested imports before anything is added.

AI Trip Build

What do the AI Trip Build day limits mean?

Standard and Premium AI Trip Build can generate up to 15 travel days. Starter AI Trip Build generates only the first 5 travel days.

Getting Started

1

What is Trip Guide Creator?

Account & Sign Up

4

How do I create an account?I cannot log in. What should I do?What happens after I sign up?I forgot my password. What should I do?

Membership & Billing

9

What is included in Starter?What is included in Standard?How do I upgrade?How do I cancel?Why do I need a membership?Where do I manage billing?

AI Trip Build

10

What is the difference between creating a trip yourself and using AI Trip Build?How does AI Trip Build work?Do I need a membership to buy AI Trip Build?What do the AI Trip Build day limits mean?Can I edit the itinerary after AI creates it?What if the AI output is wrong?

Premium Features

4

What is included in Premium?What is the difference between Standard and Premium?How many AI Trip Builds are included with Premium?Can I use Premium for multiple trips?

Trip Creation

5

How do I create a trip?How do I change trip dates?How do I add destinations?How do I delete a trip?Can I duplicate a trip?

Itinerary Days

6

How do I add an item to a day?How do I edit, delete, or move an itinerary item?Why is an item showing on the wrong day?Can I paste confirmation details instead of typing everything?How do time zone and currency work for each day?Why is a confirmation number missing?

Trip Packet Export

1

How do I export or print a Trip Packet?

Documents & Uploads

7

How does Premium Email Import work?How do I upload a document?What file types and sizes are supported?Who can see my documents?Why can't I upload a file?How do I delete a document?

AI Document Import

6

What is AI Document Import?Is my document sent to AI for extraction?Why did AI Document Import fail?What file types can AI Document Import read?Does AI Document Import automatically change my itinerary?What if AI Document Import extracts something wrong?

Collaboration

4

How do I invite someone to a trip?Can collaborators see documents?How do I remove someone from a trip?What is the difference between view-only and edit access?

Public Live Share Links

4

What is a public live share link?How do I disable a public share link?Can anyone with a public share link view my trip?What details should I avoid sharing publicly?

Viator / Tours

5

How do I search for tours?What happens when I click Reserve experience?How do I add a booked tour to my itinerary?How do Viator tour bookings sync into my trip?Why does a tour open in another app or website?

Today View

3

What is the Today view?What if I am in a different time zone?Why is Today view empty?

Stays

2

How do I add hotels or stays?Why is a hotel showing in Stays?

Food

1

How do I add restaurants or food ideas?

Budget

3

How do I track trip budget items?Why did a booking amount appear in Budget?Can I export budget information?

Mobile & App

5

Can I use Trip Guide Creator on my phone?Does Trip Guide Creator work offline?Why does the app look different on mobile?Can I use Trip Guide Creator on iPhone?Can I use Trip Guide Creator on Android?

Privacy & Security

3

Are my trips private?How is billing handled?How do I delete information?

Troubleshooting

4

Something is not saving.A page is not loading.My public share link is not working.I have a billing problem.

Refunds / Cancellation

1

Are refunds available?

Contact Support

2

How do I contact support?How long does support take?